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Customer Relationship Manager Oxford
Our client, a prestigious and established care provider, is seeking a Customer Relationship Manager for a luxury nursing home in Oxford.
We are looking for a proactive, compassionate, and dynamic professional to lead resident engagement, community outreach, and business development. Youll build trusted relationships with prospective residents, their families, and key community stakeholderspositioning the home as the leading choice for luxury care in Oxford.
This is a pivotal role focused on driving occupancy, growing community presence, and ensuring seamless resident onboarding.
Salary & Benefits
Salary: Up to £45,000 per annum, DOE
OTE: Up to £84,600
Hours: 40 per week, across 5 days (flexibility required)
Location: Oxford
Career Growth: Be part of an ambitious, forward-thinking organisation with clear progression opportunities
Key Responsibilities
Manage enquiries and coordinate a smooth, welcoming onboarding process for new residents
Support commercial goals, including occupancy targets, income generation, and strategic planning
Build partnerships with local healthcare providers, charities, and organisations to grow referrals
Promote the homes brand through PR, media, events, and community engagement
Manage social media platforms and create engaging content that reflects the homes values
Plan and deliver community events, open days, and networking opportunities
Act as a brand ambassador, representing the home at external events
Requirements
24 years experience in a similar role (healthcare, hospitality, or senior living preferred)
Proven business development and sales ability
Strong communication and relationship-building skills
Event planning, marketing, and social media experience
Passionate, creative, and results-driven
Flexible, with availability for occasional weekends/evenings
This is a fantastic opportunity to make a meaningful impact in a highly respected care environment. Apply today.
