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Info about the company
A designer and manufacturer of complex electromechanical safety-critical products for industrial & environmental applications are currently on the lookout for a Field Service Engineering Manager to join the team.
Info about what the Field Service Engineering Manager role entails
As a key member of the Field Service Team you will contribute to delivering company growth goals and report into the Head of Customer Experience. You will be responsible for specific metrics within the department and for making strategic decisions to improve KPI’s. You will be expected to undertake regular nation travel to build relationships with key customers and engineers whilst also providing them with support.
Some responsibilities include:
- Managing field service personnel, providing effective support and assistance
- Conduct regular 1-2-1s and bi-annual appraisals with direct reports
- Monitor team performance, develop training plans and provide coaching as necessary.
- Acting as a liaison and escalation point, both internally and externally for installation, commissioning and service.
- Continually evaluate and improve field service processes
Requirements of the Field Service Engineering Manager
- Proven experience in a Field Service Manager or similar managerial role
- Strong people manager and the ability to manage a remote team
- Experience of health and safety requirements
- Background in Electronics/Electrical
Desirable requirements of the Field Service Engineering Manager
- NEBOSH/IOSH General H&S Certificate
- Experience working with complex electromechanical devices and equipment
- Experience working in a regulated environment
Benefits
- Company Vehicle
- Competitive company pension plan, offering up to 10.5% matching
- Health cash plan and eyecare scheme
- 25 days of annual leave
- Corporate life insurance
- Birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity and adoption leave
If you are a Field Service Engineering Manager and interested in this role, APPLY NOW with an up-to-date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.
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