Deputy Store Manager - Charity Retail Superstore

Location: Oxford, OxfordshireSalary: £27,000 -£29,000 per annum (dependent on experience)Hours: Full-time (37.5 hours per week, including weekends)

Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm

Are you an experienced retail professional with a passion for people, purpose and pre-loved goods? This is your chance to make a real difference in the community while building your leadership career in the charity retail sector.

A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it's a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.

About the Role

As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.

This is a hands-on, multi-faceted role that spans shop floor leadership, people management, operational coordination, and community engagement.

Key Responsibilities:

Support the Store Manager in all areas of store operations and deputise in their absence
Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
Oversee shop floor standards, health and safety checks and day-to-day operational excellence
Support stock control and ensure smooth coordination with the collections and deliveries team
Contribute to financial performance through accurate till procedures and cost controls
Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity's values
Work collaboratively across the wider retail and support team

About You:

Essential:

Previous retail leadership/supervisory experience and a strong customer focus
Strong leadership and delegation skills
Excellent communication, organisation and time management
Ability to work weekends on a rota basis

Desirable:

Retail management experience in charity or second-hand retail
Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
Experience supervising volunteers
First Aid or Health and Safety qualifications
Passion for sustainability and social impact

Why Apply?

Join a purpose-driven organisation making a difference in Oxfordshire
Work in a values-led environment with a focus on community, inclusion and sustainability
Help transform lives while developing your own leadership career
Competitive salary and supportive team culture

Ready to step into a meaningful retail management role?

Apply today and be part of something bigger.

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