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Housing Support Officer
Temporary
20 Umbrella
Oxfordshire
Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis.
Duties and Responsibilities of the Housing Support Officer:
- Manage waiting lists, assessments and resident move-ins.
- Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
- Manage own caseload and cover for colleagues when required.
- Provide accurate advice and support to help residents maintain their accommodation.
- Ensure all housing management activity complies with legislation, policy and regulatory requirements.
- Record all interactions, actions and outcomes accurately on internal systems.
- Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
- Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
- Build strong professional relationships with residents, internal teams and external partners.
- Collect and monitor performance data, assisting with regular reporting.
- Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
- Complete court paperwork and hearings when required.
Essential Requirements of the Housing Support Officer:
- Enhanced DBS
- Full UK Driving Licence
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
