Warranty & Service Administrator - Motor Trade
About the Role
We are seeking an organised and detail-focused Warranty & Service Administrator to join our busy aftersales department. This is a key position within the team, responsible for managing warranty claims, service administration, and ensuring accurate records to support the smooth running of the workshop and customer service operations.
This role suits someone with excellent administrative skills, a solid understanding of the motor trade, and the ability to work efficiently under pressure.
Key Responsibilities
Process and submit manufacturer warranty claims accurately and within set deadlines.
Liaise with manufacturers regarding claim approvals, rejections, and follow-ups.
Maintain accurate service records, job cards, and invoicing for all completed work.
Support the service department with booking, scheduling, and customer communication.
Ensure all paperwork is completed in line with manufacturer and company guidelines.
Work closely with service advisors, workshop controllers, and technicians to gather required information for claims.
Monitor claim progress, report on claim status, and resolve any discrepancies promptly.
Maintain compliance with all manufacturer audit requirements.
Candidate Profile
Previous experience in a warranty administration or service administration role within the motor trade.
Knowledge of manufacturer warranty systems and processes.
Strong attention to detail with excellent organisational skills.
Ability to work under pressure and to tight deadlines.
Good IT skills, including proficiency in DMS (Dealer Management Systems) and Microsoft Office.
Excellent communication skills, both written and verbal.
A proactive approach and ability to work as part of a team.
Benefits
Competitive salary 26,000 - 32,000 depending on experience.
Manufacturer training and career development opportunities.
Supportive team environment.
Company pension scheme and other employee benefits.
How to Apply
If you are an experienced Warranty or Service Administrator looking for a new challenge in a professional and friendly dealership environment, please send your CV and cover letter to
Back to searchWarranty / Service Administrator
Pembrook Resourcing
Posted 18 days ago, valid for 5 days
Oxford, Oxfordshire OX1 3JA, England
£30,000 - £35,000 per annum
Full Time
Retirement Plan
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
SonicJobs' Terms & Conditions and Privacy Policy also apply.
Sonic Summary
- The Warranty & Service Administrator position in the motor trade requires an organized individual with a solid understanding of warranty administration.
- Candidates should have previous experience in a similar role within the motor trade and be proficient in manufacturer warranty systems.
- Key responsibilities include processing warranty claims, maintaining service records, and supporting the service department with scheduling and communication.
- The salary for this role ranges from £26,000 to £32,000, depending on experience, and the position emphasizes strong attention to detail and excellent organizational skills.
- Applicants should possess good IT skills and be able to work efficiently under pressure, with a proactive approach to teamwork.
