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The Role
Were seeking an experienced People & Culture Manager to lead our HR function. This is a strategic and hands on role, responsible for shaping our people strategy, supporting leaders, and fostering a culture where our teams thrive. Youll manage a small team (currently one direct report) and work closely with leaders to deliver a Partner first approach across the business.
The Responsibilities
Were looking for a true generalist who can become a part of our team, driving the HR function autonomously. We recognise that candidates may not have experience in every area of the job description, but in a nutshell, the role includes the following:
- Owns responsibility for HR policies, procedures, contracts, and the employee handbook, ensuring they are fully embedded, and the business remains compliant.
- Conducts HR audits to guarantee compliance with legislative requirements and internal standards.
- Delivers commercially sound ER advice within the boundaries of employment law.
- Leads complex ER cases, coaching and upskilling leaders through hands on guidance.
- Maintains accurate, detailed, and up to date HR records.
- Collects, analyses, and presents data and (MI) to drive meaningful change initiatives and foster continuous improvement.
- Produces routine reports using clear, actionable data points.
- Coordinates and supports leaders with talent acquisition initiatives, including assessment centres, leadership recruitment, and early careers programs.
- Partners with leaders on strategic talent solutions such as OD, workforce mapping, succession planning, retention strategies and business planning.
- Identifies talent gaps and facilitates effective solutions
- Champions communication and EVP initiatives to position OCO as an employer of choice.
- Supports and delivers key People calendar events, including annual reviews, pay cycles, and engagement surveys.
- Line manages and mentors the Communications & Engagement Partner.
- Acts as a change management champion, driving adoption and engagement.
- Serves as a trusted business partner, tailoring HR support to the unique needs and nuances of each stakeholder group.
- Independently seeks and identifies opportunities for improvement in our people experience, owning the end to end lifecycle
Experience Required
Were looking for a dynamic candidate with experience across HR, Operations, Hospitality, and SME growth. While we have an ideal profile in mind, we understand that exceptional talent doesnt always tick every box - so were flexible.
Key experience and skills we value:
- Knowledge and experience of applying UK employment law and HR compliance
- Full UK driving licence
- Proven track record as a trusted business partner, delivering generalist HR support
- Ability to leverage data and MI to drive impactful initiatives
- Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels
- Strong leadership capability, including management and employee relations expertise
The Company
OCO.eu is a family owned hospitality and retail business operating 23 Starbucks stores across Scotland and the North West of England. We have grown quickly and will continue to scale at pace with an established pipeline of new openings scheduled. Its an exciting time to become a Partner in our business.
The Specifics
Title: People & Culture Manager
Location: Central Support Office, Paisley, PA12 2SJ
Hours: Full time 0900-1730, Monday Friday in office with occasional travel
Reports to: Group Finance Director
Package: £40,000-£50,000 DOE.
