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About Us
Lands End Landmark is part of the Heritage Attractions Group, a family of iconic UK destinations. Sitting at the most south-westerly point of mainland Britain, Lands End is world-famous for its dramatic landscapes and signpost, attracting hundreds of thousands of visitors every year.
Our mission is simple: to preserve, protect, and promote Britains unique landmarks while delivering exceptional visitor experiences.
The Role
Were looking for an experienced Visitor Attractions Manager to lead the day-to-day operations of our site, covering retail, attractions, catering, and logistics. This is a senior management role, reporting directly to the General Manager, where youll inspire and develop your teams to deliver outstanding customer service and maximise performance across all areas.
Key Responsibilities
- Lead, coach, and develop departmental managers and their teams.
- Oversee recruitment, training, scheduling, and HR compliance.
- Drive commercial performance across retail, catering, and attractions.
- Ensure legal and company compliance across all areas of operation.
- Deliver high standards in health, safety, and visitor experience.
- Prepare and manage departmental budgets and purchasing activity.
- Act as Duty Manager on a rota basis, ensuring smooth daily operations.
About You
Were looking for a people-focused leader with a strong operational background in visitor attractions, hospitality, leisure, or retail. Youll bring energy, integrity, and a passion for delivering unforgettable visitor experiences.
Essential skills and qualities include:
- Proven management and team leadership experience.
- Strong understanding of budgets, planning, and performance management.
- Excellent communication and interpersonal skills.
- Commitment to outstanding visitor service.
- Ability to remain calm and professional under pressure.
Why Join Us?
- The chance to lead operations at one of Britains most iconic destinations.
- A supportive and collaborative management team.
- Opportunities for professional growth and development.
- Staff benefits across the Heritage Attractions Group.
