Customer Solutions Coordinator

About us:

Sprint Group is one of the UKs premier commercial catering and refrigeration equipment suppliers, installers, and service providers, and theres just no hiding it, we love what we do, and we are passionate about providing our customers with the best possible solutions and experiences. Its a demanding industry, with time-critical deliverables, and no two days are the same, and with Partners (that include some of the hottest new restaurants, and many household names) who depend on us, we need someone we can depend on too!

We are looking for a confident self-starter, with a positive can do attitude, to join our team as a Customer Solutions Coordinator; liaising with internal and external customers, to ensure smooth delivery of equipment solutions, on-time, every time. Working as part of a small team you must be efficient and effective, highly organized, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive.

Responsibilities:

• Processing customer orders; to source and supply, catering, and refrigeration equipment
• Liaising with suppliers, project teams, and internal customers
• Quoting for new equipment, in a timely manner
• Communicating with suppliers to obtain quotes and schedule delivery
• Coordinating engineers to install equipment
• Planning Sprint driver deliveries and routes daily
• Email and call handling
• General administration duties

Experience:

• Working in a busy telephone-based environment; answering calls and responding to emails
• Flexibility to work some evenings and weekends within the on-call rota
• Working with complex information
• Administrative experience gained in a fast-paced environment
• Ability to prioritise and manage a varied workload with conflicting priorities and tight deadlines
• Excellent literacy and numeracy
• Experienced Microsoft Office Suite user
• ERP Systems
• Order processing
• CRM systems