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Customer Service Advisor

Customer Service Advisor

Pertemps Scotland

Posted 2 days ago, valid for 2 days

Perth, Perth and Kinross PH1 5AX, Scotland

Part Time

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Sonic Summary

The position available is for a Call Handler in Customer Service, located in Perth, with a pay rate of £13.80 per hour.
The role requires previous customer service or call handling experience, preferably with a minimum of one year in a similar position.
Call Handlers will manage an average of 100 inbound calls per day, assisting customers with queries and providing accurate information.
The job offers a 35-hour work week and is office-based, with hybrid options available after training.
The contract length is for 3 months, and the start date is as soon as possible.

Job Advert: Call Handler – Customer ServicePay Rate: £13.80 per hourHours: 35 hours per weekLocation: Perth (Office-Based, Hybrid Available After Training)Start Date: ASAPContract Length: 3 monthsWe are looking for Call Handlers to join our clients team in Perth. This role involves delivering excellent customer service by handling inbound calls, assisting customers with queries, and providing accurate information in a professional and friendly manner.Key Responsibilities:

Handling inbound calls and directing customers to the appropriate department to enhance their experience and streamline processes
Managing an average of 100 calls per day, with each call lasting approximately two minutes.
Following a scripted set of questions to assess customer needs and ensure efficient resolution.
Accurately updating systems with call details to support demand analysis

Skills & Experience Required

Previous customer service or call handling experience preferred
Strong communication skills with a professional telephone manner
Ability to handle high call volumes in a fast-paced environment
Good IT skills and experience using multiple systems
Strong problem-solving skills with a customer-focused approach
Ability to work both independently and as part of a team

If you’re a confident communicator with a passion for customer service, apply today!

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