Business Development Consultant

Business Development Consultant

Taskmaster Recruitment are looking to recruit aBusiness Development Consultantto work for our client based at their site in Hampton, Peterborough (PE7).

The role:

• Overseeing the entire order process, ensuring that orders are processed correctly and on time.
• Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
• Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
• Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
• Monitor industry and customer service related KPIs, ensuring compliance with set targets.
• Manage the company's CRM tool to maintain an organised and detailed record of all customer interactions.
• Providing assistance to customers on the use of our products, resolving doubts and providing customised solutions.
• Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
• Manage refund or compensation policies to ensure customer satisfaction.
• Ensure that records of activities and communication with each Area Sales Managers are accurate and up to date.
• Create and improve procedures for customer feedback and complaint resolution.

Skills and Experience:

• Experience in a similar position.
• Native English or C2 level.
• Working in a team.
• Experience in SAP.
• Knowledge of purchasing, marketing and logistics.
• Willingness to travel.

Salary:£28,000 with a potential to earn up to £15,000 in commission.

Hours:Monday to Friday: 8am -5pm with an 1 hour lunch break.

Please call: 01733 347333

Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy

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