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Purpose of the Role
To support the Soft Services Cleaning Manager in ensuring the effective management of the Cleaning/Environmental Department at Queensgate Shopping Centre; coordinating with stakeholders, contractors and both senior and operational staff to achieve and maintain the expected standards of cleanliness and hygiene across the entirety of the property (inclusive of front-of-house, back-of-house and external).
This is a hands-on role, which will involve the direct supervision of Housekeeping Shift Leaders and their team members to support the delivery of the cleaning and environmental functions across the site.
Key Responsibilities
- To support the Soft Services Cleaning Manager in their duties.
- To ensure that employees are trained in accordance with pre-determined schedules, and that all relevant records are maintained effectively.
- To undertake and deliver training as necessary and appropriate.
- To induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
- To ensure that all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
- To ensure that Savills’ Company Policies & Procedures are adhered to by all employees, at all times.
- To engage with contractors and tenants as required, ensuring that all are aware of their environmental responsibilities whilst operating within the property. Escalating any environmental non-conformances to the Soft Services Cleaning Manager as appropriate.
- To accurately store and record environmental data, inclusive of waste records, for future reference and analysis. Collate, monitor and interpret data for inclusion within reports and presentations.
- To highlight any shortfalls in service delivery via our appointed contractors and service partners, liasing with them to find a swift resolution to any concerns raised.
- To inform the Soft Services Cleaning Manager of any vacancies and assist in all stages of recruitment.
- To support with the management of HR Procedures to address staff welfare, absence and conduct standards, escalating any concerns as appropriate. Conduct investigatory meetings and support with note-taking.
- To regularly review the employee roster, ensuring that contingencies are implemented in the event that an employee is on leave/absent, and reflect all amendments on the relevant systems.
- To supervise and co-ordinate periodic works as and when required.
- To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
- To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager as necessary.
- To undertake own cleaning duties, supporting colleagues and covering them when required.
- To undertake any other reasonable duties/request that commensurate with this position as designated by the Soft Services Cleaning Manager / Operations Director / Client / Company.
Health and Safety
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
- To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
- To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
- To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their dutirs.
- To facilitate the communication process and to provide feedback as necessary and appropriate.
- To ensure that all equipment within your control is serviced and maintained in a safe condition.
- To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
- To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
- To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
- To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
- To inform the Soft Services Cleaning Manager of any non-compliance or issues.
- To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
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