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Our client, a well-established company in the scientific sector, is looking for a proactive and customer-obsessed Customer Service Executive to join their team. This is a fantastic opportunity for a Customer Service Executive who is someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Hours: Part-Time School Hours
The responsibilities of the Customer Service Executive include but are not limited to:
- Serve as a primary point of contact for customer enquiries and support.
- Build strong relationships with clients to ensure satisfaction and loyalty.
- Resolve customer issues efficiently and professionally, escalating when necessary.
- Collaborate with internal teams to ensure smooth order processing and service delivery.
- Continuously seek ways to improve customer experience and streamline processes.
Skills, Experience & Key Candidate Attributes of the Customer Service Executive:
- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- A proactive, problem-solving mindset with attention to detail.
- Comfortable using Microsoft Office and Zendesk (or similar CRM tools).
- Calm under pressure and able to manage multiple tasks effectively.
So, if you are an efficient and proactive Customer Service Executive and you want to make a real difference to a growing company, then apply now.
