Customer Service Adviser

Customer Service Advisor

Location: Peterborough (Office Based)
Type: Full-time, Permanent
Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000 

Are you ready to take the next step in your customer service career? Join IMH, part of the UK’s leading new homes mortgage specialist, The New Homes Group — where you’ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence.

Why This Role?
• Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance.
• Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development.
• Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria.
• Great working environment: Beautiful countryside offices in a converted barn with free onsite parking.
• Work-life balance: Monday to Friday, 9AM – 5:30PM.

What You’ll Do:
• Re-engage and support our Lifetime Members by preparing them for their mortgage reviews.
• Deliver exceptional customer service over the phone with clarity, empathy, and professionalism.
• Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role.
• Be part of a fast-paced, dynamic team where your contribution truly matters.

Who You Are:
• You have at least 12 months’ experience in telephone-based customer service or sales.
• A confident communicator with excellent listening skills — able to explain complex information simply.
• Highly organized, detail-oriented, and motivated to exceed targets.
• Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software.
• Experience in the mortgage or financial services sector is a plus — but not essential!

Perks & Benefits:
• Permanent full-time role with extensive induction and ongoing training.
• 33 days holiday (including bank holidays).
• Generous maternity and paternity leave
• Contributory workplace pension.
• Generous staff referral bonus.
• Death in service cover and free health screening.

Ready to Apply?
If you’re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you!

Apply now or call Elliott Pennell on (phone number removed) for a confidential chat. Immediate interviews and start dates available!