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We're Hiring: Customer Service Advisor | Peterborough
£22,000-£28,000 (age-dependent) + Fantastic Benefits
Location: Peterborough | ?? Full-time | Permanent | 35-40 hrs/week | 24/7 Shift Rota
Are you a natural communicator who thrives under pressure? Love helping people and solving problems in real-time? This is your chance to join a fast-paced, high-impact team that truly makes a difference every single day.
We're looking for Customer Service Advisors to become the front line voice for an established emergency response and control services provider in Peterborough. This isn't your typical call centre role-every day brings something new, and your ability to stay calm, clear, and confident could make a real difference.
Why You'll Love It Here:
- Competitive salary based on experience
- Full-time, permanent role with stability
- Thorough onboarding and continuous training
- Free on-site parking
- A supportive team environment + ongoing development
- Great company benefits package
What You'll Be Doing:
Acting as the first point of contact during emergency situations-providing calm, clear, and professional support
Logging and tracking requests using CRM software
Creating accurate records and reports
Coordinating with third-party providers, engineers, and internal teams
Following company policies and PCI compliance procedures
Prioritising incoming tasks and multitasking under pressure
What We're Looking For:
Excellent communication and active listening skills
Friendly, empathetic, and customer-focused attitude
Strong attention to detail and ability to stay composed under pressure
Willingness to work flexible shifts (including weekends and nights)
Previous customer service experience (bonus, not essential)
A positive, can-do attitude and a passion for helping people
Whether you're looking to build a long-term career or take the next step in customer service, this role offers real growth, variety, and impact.
Ready to join a team where your voice truly matters? Apply now or contact Alison 01733 968453
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
