- Remittances
- Action New Customer Requests and customer amendment requestsÂ
- Cash allocation for all customers to be actioned on a daily basis
- Chase collection of outstanding payments from customers via telephone, email and letter Receive incoming calls and emails from customers.
- Surface, investigate, and raise assigned customer account queries via manual query google doc and liaise with the Admin Clerk for response within agreed SLA timescales
- Maintain accurate customer records via customer comments and diary
- Issue Notices for outstanding balances
- Action weekly aged debtor report downloads
- Update weekly aged debtor reports with any promised paymentsÂ
- Raise own journal amendments
- Excel - Basic to Intermediate
- Word - Basic to Intermediate
- Excellent understanding of Credit Control practises and procedures
- Efficient and hardworking with ability to multitask
- Ability to work under pressure and to tight deadlines
- A good team player capable of flexibility
- Self-motivated with proactive approach