Tenant Liaison Coordinator

Tenant Liaison Coordinator

Peterborough / Remote

£33,765 - £35,542 per annum

Full-time Monday - Friday 9am – 5pm

Home-based with visits to Peterborough Head Office

Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives?

They’re looking for a proactive and personable Tenant Liaison Co-ordinator to join their Planned and Cyclical Services Team. You’ll be the vital link between their residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.

What you’ll be doing:

• Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.
• Lead access coordination for gas and electrical testing programmes driving 100% compliance.
• Collaborate with contractors and legal teams to resolve non-access cases.
• Own customer feedback and complaints, turning challenges into positive outcomes.
• Support surveyors and tenancy teams with resident visits and consultations.
• Keep asset data accurate and up-to-date to support performance reporting.

What they’re looking for:

• A strong background in customer service especially within housing or property services.
• Confident communicator with great influencing and relationship-building skills.
• Calm, tactful, and resilient when handling complaints or sensitive situations.
• Organised and self-motivated, you know how to manage your time and priorities.
• IT savvy, with solid Microsoft Office skills.

Bonus points if you have:

• Knowledge of housing services, repairs, and maintenance.
• Experience working in a performance-driven environment.

Requirements:

• GCSE Grade 4/C or above (or equivalent) in English and Maths.
• Full UK driving licence and access to a suitably insured vehicle.
• Willingness to attend occasional out-of-hours meetings or events.

Ready to make a difference?

They may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, they encourage you to apply without delay!