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Job Title: Service Delivery Manager
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30–17:30
Hybrid Working: 1 day from home per week after probation
Employee Benefits Include:
- Private Medical Cover with Bupa
- Health Shield – Additional health and wellbeing support
- Reward Gateway – Access to discounts and wellness perks
- Enhanced Pension Scheme
- Life Assurance
- Holiday Buy-Back Scheme
- 21 Days Holiday + Bank Holidays (increasing with service)
- Long Service Awards
- 24/7 Employee Assistance Programme (EAP)
- Free parking
- Flexible working (Hybrid) offered
About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration.
This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.
Key Responsibilities
- Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
- Oversee the scheduling of engineer workloads and preventative maintenance
- Monitor performance and ensure SLA adherence
- Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
- Centralise workflows and drive consistency across all admin functions
- Support and mentor team members to ensure a cohesive, high-performing unit
What We're Looking For
- Proven experience in administration or service delivery management
- Strong leadership and team development skills
- Excellent organisation, communication, and problem-solving ability
- Experience managing change and improving internal processes
- A hands-on, proactive approach and ability to motivate others
