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Working Monday - Friday 09.00 - 17.00
- To support the ongoing maintenance and enhancement of the customer portal by managing data entry, updating documentation, refining communication scripts, and conducting outbound customer calls to ensure accurate information and a high standard of service delivery.
Customer Portal Updates
- Review and update content within the customer portal.
- Ensure accuracy and consistency of customer-facing information.
- Flag and correct any data discrepancies or outdated content.
Document & Data Handling
- Support with uploading, organising, and maintaining customer documents.
- Perform accurate data entry and validation tasks.
- Maintain confidentiality and data protection standards at all times.
Customer Communication
- Make outbound calls to customers to verify information, follow up on queries, or provide updates.
- Log call outcomes and update customer records accordingly.
- Handle customer interactions professionally.
Skills & Experience Required:- Strong attention to detail and accuracy in data entry.
- Excellent verbal and written communication skills.
- Comfortable making outbound calls and handling customer queries.
