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Job Role: Customer Account Lead
Location: Pinxton
Shift: Monday - Friday
Salary: 30k - 35k
The Role:
Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.
Responsibilities:
- Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
- Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
- Support production controllers to develop customer account objectives.
- Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
- Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
- Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system
- Maintain electronic order books for all customers ensuring records are accurate
- Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
- Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
- Measure and keep a record of our Delivery Performance to Customers.
The Candidate:
- Experience of managing customer accounts and conducting Business reviews (Preferred)
- Excellent verbal and written communication skills.
- Good working knowledge of word, excel, email and MRP/ERP systems
- Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time
Apply:
To apply for this position, please send your CV to (url removed) or call myself on (phone number removed)
