Business Support Manager

Team Leader (Business Support) - Grade F

Description

We are seeking a dedicated and motivated Team Leader (Business Support) at Grade F to join our dynamic organization. This role is pivotal in ensuring the efficient operation of our business support functions, which are essential to the overall success of our team and the organization as a whole.

The Team Leader will be responsible for overseeing a group of business support staff, providing guidance, mentorship, and ensuring that the team meets its targets and delivers exceptional service. This position requires strong leadership skills, a proactive approach to problem-solving, and the ability to communicate effectively with various stakeholders, including management and external partners.

In this role, you will be instrumental in creating a positive work environment that encourages collaboration and development, fostering a culture of excellence while ensuring compliance with internal policies and procedures.

Your strategic thinking and operational expertise will drive improvements in our processes and enhance the support services we offer, ultimately contributing to the achievement of our business objectives. If you are passionate about leading a team to success and have a proven track record in business support, we encourage you to apply and take the next step in your career with us.

Responsibilities

Lead and manage a team of business support staff, ensuring efficient workflow and high-quality service delivery.

Develop and implement operational procedures and standards to enhance team performance.

Act as a key point of contact for internal stakeholders, addressing inquiries and providing timely solutions.

Monitor team performance metrics and prepare reports to assess productivity and service levels.
Conduct regular team meetings to communicate goals, share updates, and foster team engagement.
Provide training and onboarding for new staff members, supporting their professional development.
Collaborate with other departments to identify areas for improvement and streamline processes.

Requirements

Proven experience in a leadership role within a business support environment.
Strong organizational and multitasking skills, with the ability to prioritize effectively.

Excellent communication skills, both verbal and written, to interact with diverse stakeholders.

Demonstrated ability to lead, motivate, and develop a team.

Ability to analyze data and generate insights to inform decision-making.

Proficiency in relevant software applications and office management tools.

A proactive attitude with strong problem-solving capabilities.

Business Support Manager Business Support Manager Business Support Manager Business Support Manager