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To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and externalclients.
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To monitor contract performance, including site visits and to investigate issues reported by service users orclients.
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To ensure that National and County Council safeguarding and child protection measures arefollowed.
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To be responsible for the procurement and evaluation of best value ad-hoc transport for clientdepartments.
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To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents andcarers
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To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across theCounty
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To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement
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To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools
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Assess service development opportunities in conjunction with colleagues, clients, members of the public and otherstakeholders
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Using bespoke software systems to maintain accurate financial and client information and to create reports asrequired.
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To verify payments to suppliers and clients and to monitor revenue returns where appropriate.
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To support the Transport Officers in delivering the service priorities and to deputise for the Officers whenrequired.
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To deal directly with clients and suppliers with a high level of customercare.
Key accountabilities
1.Transport requests are actioned within appropriate timescales.
2.Ensuring that all service users are treated in accordance with the Customer Care Policy
3.All contracts operate in accordance with service specifications and issues or disputes are resolved.
4.All transport is provided in a safe manner offering protection and security to vulnerable users.
5.Transport solutions are delivered within the allocated budget.
6.Parents are offered an alternative to direct transport which meets their requirements and best value for the Authority
7.Contracts and services are delivered properly and opportunities for efficiency savings are identified and implemented meeting all budget requirements
8.Service efficiencies are properly investigated and communicated to all stakeholders ensuring practical and deliverable solutions are found.
9.Contract costs are managed in an efficient manner.
Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant
