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- Location: Plymouth, Devon
- Job Type: Permanent, Full-time
- Salary: £12.58 p/h
Join one of the UK's fastest-growing privately owned companies as a Contact Centre Operator. Based at the company's head office in Plymouth, this role is integral to their expansion and ongoing success. As the Contact Centre Operator, you will play a key role in both reactive incident response and proactive monitoring.
Day-to-day of the role:- Monitor security systems, alarms, and CCTV feeds to detect and respond to incidents.
- Escalate issues in line with protocols and liaise with internal teams and emergency services.
- Conduct system health checks and report any faults.
- Support shift handovers to ensure continuity of operations.
- Provide first-line technical support for security technology.
- Maintain accurate records and ensure GDPR compliance.
- Uphold confidentiality and discretion at all times.
- Calm under pressure, highly organised, and tech-savvy.
- Experience in a control room or similar environment is desirable but not essential.
- Excellent written and verbal communication skills.
- Strong time management and multitasking abilities.
- Confidence using Microsoft Office (Word, Excel, Outlook).
- A proactive mindset and a high level of integrity.
- Competitive salary
- Pension scheme
- Long service awards
- Employee discount
- Cycle to work scheme
To apply for this Contact Centre Operator position, please submit your CV or contact Josh Fuller at Reed Devon & Cornwall
