Customer Service Advisor

Simon Lincoln Recruitment Solutions

Posted 9 hours ago, valid for 11 days

Plymouth, Devon PL46JQ, England

Part Time

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Sonic Summary

This is an ongoing temporary contract position requiring 1-2 years of experience in customer service.
The role involves ensuring high levels of customer service and acting as a role model for service delivery.
Duties include handling customer inquiries, assisting with open days, and addressing complaints to improve services.
The position also requires compliance with health and safety practices and responding to emergencies professionally.
The salary for this role is competitive, reflecting the responsibilities and experience required.

PLEAE NOTE: THIS IS AN ONGOING TEMPORARYCONTRACT.

Monday - Friday

Hours 9.00am - 5.30pm

Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
To deal with enquiries from customers and visitors to properties, providing appropriate advice and information, through email, website, telephone and in person.
To assist on open days and carry out viewings.
Helping set up events
To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager
To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.

Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

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