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- Location: Plymouth
- Job Type: Full-time (35 hrs a week, 9am-5pm)
- Salary: £22,932 pa, progression opportunities
Join my clients dedicated Customer Service team as a Customer Support Coordinator, where you will play a crucial role in delivering exceptional service to their customers. This position is ideal for someone passionate about customer care and compliance within the financial services sector.
Day-to-day of the role:- Efficiently handle incoming and outgoing calls, providing accurate and informative guidance and resolutions to customer inquiries.
- Build and maintain positive rapport with customers, ensuring excellent service in every interaction.
- Perform various administrative duties including letter writing, document updating, and updating account details in response to customer requests.
- Manage mortgage accounts, including providing annual statements and conducting property information checks.
- Ensure strict compliance with all internal procedures and regulatory requirements (FCA, GDPR, Complaint Handling, and Vulnerable Customer management).
- Process post-completion applications as requested by customers.
- Assist in the testing of new products and changes within internal systems as required.
- Stay updated with internal training and e-learning, and proactively engage in personal development.
- Polite and friendly telephone manner.
- Positive and proactive attitude towards work and personal development.
- Confident in using Microsoft Office packages (Word, Excel, Outlook).
- Minimum grade C in GCSE Maths and English (or equivalent).
- Keen eye for detail and a curious nature.
- Experience in a regulated environment (e.g., banking, finance, insurance) is preferred.
- Previous customer service experience is advantageous.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive team environment.
This role is subject to the successful completion of a 3-month probation period.
