Sales & Customer Service Representative

Sales & Customer Service Representative

DK Recruitment are currently working with a leadingtraining and apprenticeship provider in their search for a driven Sales & Customer Service professional.

We are looking for someone enthusiastic and organised to join theirteam. This is a varied role that blends proactive sales activity with excellent customer service, helping to grow existing accounts and increase thelearner base while ensuring employers and learners receive outstanding support.

Key Responsibilities

• Proactively engage with prospective learners and employers to promote trainingprogrammes.

• Respond to enquiries by phone, email, and in person, providing clear and accurate information.

• Build and maintain strong relationships with new and existing clients.

• Support learners through the sign-up and onboarding process, ensuring a smooth customer journey.

• Work closely with the delivery and support teams to ensure a seamless experience from enrolment to completion.

• Achieve sales and performance targets in line with business objectives.

• Maintain accurate records of interactions in CRM systems.

About You

• Experience in sales, customer service, or a related role (ideally within training, education, or recruitment).

• Excellent communication and interpersonal skills.

• Confidence in making outbound calls and engaging new clients.

• Strong organisational skills and attention to detail.

• Positive, motivated, and target-driven.

• A genuine interest in education, training, and helping people achieve their goals.