Customer Services Executive

Customer Services Executive

Hybrid - Office based in Polegate (hybrid working will be offered once fully trained)

Salary: 24k-25,500k

Permanent position

Mon - Friday - 37.5 hrs per week (either a 8.30 - 5.00pm or 9.00am - 5.30pm shift)

Atlas Recruitment Group are currently recruiting for an experienced Customer Services Executive with an advanced Admin background, to join an established, Global professional team. You will provide an excellent customer operational service to manage all requests and issues. As well as a involvement in dispatch.

Duties and Responsibilities:

• Provide excellent Customer Service at all times.
• Accurately input information onto the service management system.
• Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable
• Regularly check progression of jobs to ensure we achieve service level agreements.
• Provide phone support to engineers in the field.
• Actively work towards Department KPI's and achieving company goals.
• Comply with the company's business procedures (ISO).
• Log information in to external customers portals as required.
• Monitor and manage all mailboxes as required.
• Scheduling and allocation of engineer's work in the most efficient way and ensuring the correct
• skill levels are used whilst complying with the company's H&S policies.
• Travel arrangements and hotel accommodation booking, ensuring good practices are maintained
• regarding costs.
• Raise job numbers for service installs and future planned work and updating the company
• Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
• Contact with Engineers to inform them of the allocated work for the following week.
• Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively
• and issues raised.

Key Skills required:

• Full clean driving licence
• Strong excel skills required
• Excellent customer service skills