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Customer Care Supervisor

Brook Street
Posted 4 days ago, valid for 18 days
Location

Pontypool, Torfaen Principal Area NP4, Wales

Salary

£33,000 per annum

Contract type

Full Time

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Sonic Summary

info
  • Brook Street is seeking a Customer Care Supervisor for a full-time, permanent position with a growing client.
  • The role requires supervising the Customer Care function, handling complaints, training staff, and ensuring health and safety compliance.
  • Candidates should have experience as an office supervisor or in a similar role, along with proficiency in Microsoft applications.
  • The position is fully on-site, Monday to Thursday from 8 AM to 4:30 PM, with early finishes on Fridays.
  • Salary details are not specified, but regular salary reviews and benefits such as free parking and pension are included.

Brook Street is working with a growing client that is seeking a Customer Care Supervisor on a Full-Time, Permanent basis. This is a fully on-site based Mon-Thu 8-4.30 with early finishes on Fridays.

Main duties:

To supervise and manager Customer Care function.

To handle customer complaints and issues.

To train & manage office staff, delegate tasks etc.

To ensure H&S compliance.

Knowledge, skills, abilities and experience:

Experience as an office supervisor or similar

IT Skills - Microsoft proficient

Excellent verbal and written communication skills

Company Benefits:

  • Free on site parking
  • Pension
  • Regular salary reviews
  • Training and development - Progression opportunities

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.