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Guest Services Manager (Full-Time or Part-Time Job Share)

Guest Services Manager (Full-Time or Part-Time Job Share)

Jigsaw Specialist Recruitment Limited

Posted a day ago, valid for 11 days

Poole, Dorset BH15 3TE, England

£30 - £35 per hour

Full Time

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Sonic Summary

The position of Guest Services Manager is available as either a full-time or part-time job share role in Poole, offering a salary between £30k-£35k plus bonuses.
The company operates five premium brands, providing high-end accommodation for both corporate and leisure clients.
Candidates should have a minimum of 2 years of experience in high-end hospitality or customer service, as well as 2 years of team management experience with at least 5 people.
The role involves being the main contact for guests post-booking, managing check-ins, coordinating operations, and ensuring an exceptional guest experience.
Perks include competitive pay, 28 days of holiday, flexible working arrangements, staff stays, and wellness benefits.

Guest Services Manager (Full-Time or Part-Time Job Share)

£30k-£35k + Bonus | 25-40 hours/week | Poole office

Our client operate across five premium brands. They provide high-end accommodation for the corporate and leisure sectors.

Due to an increase in workload they are now hiring either one full-time or two part-time Guest Services Managers to lead their Guest Services team. You’ll be the main contact for guests post-booking, ensuring their experience is smooth, personal, and exceeds expectations. This includes managing check-ins, coordinating with operations, resolving issues, and delivering exceptional service throughout their stay.

What We’re Looking For:

2+ years in high-end hospitality/customer service
2+ years managing teams (5+ people)
Strong leadership, attention to detail, and guest-first attitude

Perks:

Competitive salary + team performance bonuses
28 days holiday (incl. bank holidays)
Flexible working (job share: Sun-Wed / Wed-Sat)
Staff stays, company laptop/iPhone, modern office, wellness perks

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