Customer Service Administrator

Full-time | Office-based | Poole

We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

The Role

As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.

You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.

• Accurately process sales orders and ensure deadlines are met

• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries

• Respond to customer emails using a professional tone and correct grammar

• Follow a daily task rota and escalate issues where necessary

• Log customer feedback and issues

• Maintain strong communication with warehouse, marketing, and internal departments

• Upsell relevant products when appropriate

Essential skills & attributes:

• Previous experience in customer service, sales support, or a busy admin role

• Excellent communication skills - both written and verbal

• Strong ability to prioritise, multitask, and work to deadlines

• Confident, professional telephone manner

• High level of attention to detail

• Proactive, organised, and able to work independently

• Solid IT skills, including Outlook, Excel, and Microsoft Office

• Able to remain calm under pressure in a fast-paced environment

• 25 days holiday plus bank holidays (increasing with service)

• Health & wellbeing allowance

• Staff reward schemes and social events

• Free parking and modern office facilities

• Community/charity involvement opportunities

• Training, development, and ongoing support

• Pension scheme

• Eye care support

• Discounts and additional perks

INDCP