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We have a fantatstic opportunity to join an upbeat and vibrant distribution company based in Poole. They are looking for a Customer Service Supervisor to be apart of their collaborative team. If you think that this could be for you, please apply below.
Key Responsibilities:
• Lead and supervise the customer service and sales team to ensure exceptional performance and adherence to high standards.
• Manage day-to-day operations, providing guidance and support to team members to achieve sales targets and customer satisfaction.
• Develop and implement sales strategies to drive business growth and meet company goals.
• Maintain detailed records of sales performance, customer interactions, and team activities.
• Foster a collaborative and high-functioning team environment, promoting flexibility and adaptability.
• Handle customer inquiries and issues promptly and professionally, ensuring positive resolutions.
• Collaborate closely with the owner and other departments to align sales and customer service efforts with overall business objectives.
Requirements:
• Proven experience in a customer service and sales supervisory role, preferably in the body jewellery or tattoo industry.
• Strong leadership skills with the ability to motivate and manage a high-performing team.
• Detail-oriented with excellent organisational and multitasking abilities.
• High level of personal responsibility and commitment to achieving results.
• Exceptional communication and interpersonal skills.
• Passionate and motivated, with a positive attitude and a collaborative spirit.
• Ability to thrive in a fast-paced, dynamic environment.
• Flexible and adaptable, capable of handling changing priorities and demands.
• Must work on-site; this is not a remote position.
