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Interim Sales Team Manager
Location: Poole
Salary: Competitive, depending on experience
Hours: Full-time, Monday to Friday (Office based)
Contract Type: Fixed Term (6 months to start)
TeamJobs Recruitment is excited to be working on behalf of our client to recruit an Interim Sales Team Manager for their Cruise Division. This role offers an excellent opportunity to lead a dynamic and growing team, ensuring the delivery of high service standards while driving efficiency and performance.
This is a hands-on leadership role where you'll act as the go-to person for day-to-day team operations, providing guidance, support, and structure to a high-performing group of professionals.
This is a fixed term contract for 6 months to begin with - however, there are always opportunities at Tower for the right fit.
About the Role:
As Sales Team Manager, you'll oversee a dedicated Cruise team, including Subject Matter Experts, Internal Account Support, and the CBN team. You'll be responsible for managing team performance, handling transactional decision-making, and maintaining an efficient and effective working environment.
Reporting directly to the Divisional Managing Director for Cruise, this role requires confident leadership, strong people management skills, and a proactive approach to operational delivery.
Key Responsibilities:
Manage:
Conduct monthly one-to-one meetings to offer feedback, development support and address concerns
Set clear expectations and performance goals
Respond to delivery issues and manage email queries in line with SLAs
Lead:
Promote a culture of engagement, motivation, and continuous improvement
Provide coaching and mentoring to encourage team growth and development
Analyse productivity and implement improvement plans as needed
Drive:
Support customers professionally via telephone
Maintain a thorough understanding of order processing procedures and channels
Use ERP, CRM and internal systems to ensure accurate and timely order management
Collaborate cross-functionally to prevent order issues and fulfil client requirements
Build a strong understanding of key clients and the cruise fulfilment process
Liaise closely with the CBN team to identify upcoming resource needs
What We're Looking For:
A proven leader who leads by example and builds strong relationships at all levels
Experience in a fast-paced, operational environment
Excellent organisational and multitasking skills
Strong planning and prioritisation abilities
A resilient and adaptable mindset
A proactive, solutions-focused approach to challenges
Confident communication and problem-solving skills
INDCP
This is an excellent opportunity for an experienced team manager or ambitious leader ready to step into a fast-moving interim role with real responsibility and impact.
