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Sales & Customer Services Manager

Talent Guardian
Posted 8 hours ago, valid for 25 days
Location

Poole, Dorset BH15 3TE, England

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Sales Manager to lead their sales and customer service team in Poole, Dorset, for a family-owned business with a century-long history.
  • The ideal candidate should have at least 3 years of management experience in a fast-paced sales environment and a proven track record of meeting revenue targets.
  • The role involves operational management, developing sales strategies, and utilizing technology to enhance team efficiency and performance.
  • The position offers a competitive salary along with benefits such as a health cash plan, critical illness cover, and additional days off for family and community service.
  • Candidates should possess strong leadership skills, excellent communication abilities, and a results-oriented mindset to thrive in this innovative and collaborative environment.
  • Sales
  • Customer Services
  • Management
Working for a family business with a rich history dating back 100 years. They have grown to become a market-leader in their industry, one of the largest vehicle breakers in the UK and are proud to be eBay’s largest seller of recycled parts in the country.  Their innovative facility is the largest of its kind in Europe, enabling us to dismantle vehicles and produce high-quality recycled parts for next-day delivery. They prioritise creativity, technological advancement, and exceptional customer service.  Role Overview: We are seeking a dynamic and people-focused Sales Manager to lead and inspire a sales customer services team. This role oversees their recycled parts sales operations through telephone and email channels, both B2B and B2C markets. The ideal candidate will be passionate about hitting targets and delivering exceptional results through coaching and developing team members, utilising technology to drive performance. 
  • Day to day operational management of the sales and customer service function.
  • Develop and execute sales strategies and initiatives to achieve revenue targets.
  • Lead, manage, and develop a team of sales and customer service representatives to maximise their potential.
  • Solve problems effectively and identify key areas for improvement.
  • Create action plans to grow sales revenue, enhance customer satisfaction, retain existing customers and increase new business.
  • Implement technology and AI tools to improve team efficiency and sales processes.
  • Monitor, analyse, and report on sales and customer performance metrics.
  • Foster a positive and collaborative team environment that aligns with company values.
  • Drive customer satisfaction and own and enhance service levels using innovative solutions as required.
 To be successful in this role you will have:
  • At least 3 years of management experience in a fast-paced sales environment.
  • Proven ability to meet and exceed revenue targets in a sales-driven environment.
  • Strong leadership and people management skills with a focus on team development.
  • Excellent communication, organisational and strategic planning and delivery abilities.
  • Enthusiastic, innovative, and results-oriented mindset.
What's on Offer:
  • Health Cash Plan (Health Shield): Reimbursement for everyday health costs (dental, opticians, physiotherapy) and access to gym discounts, wellness tools, and counselling services.
  • Critical Illness Cover (Unum): Tax-free payment in case of defined medical conditions, with additional support services.
  • Death in Service Benefit: Life insurance providing financial support for your family (3x your basic annual salary).
  • Family Day: An additional day of holiday to celebrate special family occasions.
  • Community Volunteer Day: An extra day to give back to the community through voluntary work.
  • Be part of a family business with a strong culture of innovation and growth, offering opportunities to make a significant impact in the automotive recycling industry.
This is a full-time, in-office position based in Poole, Dorset. You will work in a collaborative and fast-paced environment with access to cutting-edge tools and resources. Hours between 8am - 6pm (8am-4pm/8.45am-5pm/9am-6pm)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.