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Customer Service Advisor
Location: Â Â Â Â Â Â Â Â Â Â Â Poole, Dorset
Salary:                £26,000 per annumÂ
Hours:                 39 hours (Monday – Thursday 8am – 5pm Friday 8am – 4pm)
About Our Client:
We're representing a highly reputable and well-established business in the lighting industry, based
in Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with some
of the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.
This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.
The Opportunity: What You'll Be Doing:
As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.
Your Main Responsibilities Will Include:
- Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.
- Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.
- Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.
- Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.
- Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.
Who We're Looking For:
We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.
Essential Skills & Experience:
- A minimum of 12 months' experience in a fast-paced customer service or internal sales role.
- Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.
- A methodical and organised approach to work, with the ability to prioritise tasks effectively.
- Strong attention to detail to ensure all order processing and data entry are accurate.
- A solid understanding of Microsoft Office, particularly Excel, to a basic level.
Some of Our Clients Benefits include:
- Great team culture, within a supportive, stable progressive business
- Competitive holiday allowance
- Free parking
- Perkbox employee benefits
- Generous staff discounts
