Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent

Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters?

We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you.

What You'll Do:

Provide expert technical support for electrical systems-via phone, email, CRM, and remote access
Assist field engineers and installation teams with diagnostics and fault resolution
Interpret wiring schematics and system layouts to guide on-site teams
Maintain accurate logs of technical issues and resolutions
Flag recurring issues and collaborate with engineering teams for product improvements

What You Need:

Electrical background is essential - ideally NVQ Level 3 or equivalent
Strong understanding of electrical circuits, control panels, and fault-finding
Clear communicator, able to explain technical details to non-technical users
Familiar with ticketing systems and remote support tools
Organised, calm under pressure, and focused on delivering results

Nice to Have:

18th Edition Wiring Regulations
Experience with smoke control, fire alarm systems, BMS, or HVAC
Familiarity with RAMS, PAT, or compliance frameworks

Why Join Us?

Industry-leading company with over 35 years of experience
Make a difference-supporting systems that protect lives
Ongoing training and development opportunities
Free on-site parking
Work alongside an expert, supportive technical team

This is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems.

Apply now to be part of a company that values experience, precision, and people.

INDCP