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Subject Matter Expert - Cruise
Location: Poole, Dorset
Salary: Up to 45,000 per annum
Hours: Full-time, Monday to Friday, 8am - 5pm
Contract Type: Permanent
TeamJobs Recruitment is proud to be working on behalf of our client to recruit a Subject Matter Expert - Cruise - an exciting opportunity for a commercially minded Senior Account Manager with a background in logistics, leisure or hospitality.
This is your chance to join our client's team and take ownership of high-value cruise sector accounts, delivering strategic insight, building strong relationships, and driving sustainable growth.
About the Role:
As a Subject Matter Expert, you'll act as a trusted advisor to both clients and colleagues, using your industry knowledge to influence decisions, support strategic planning, and ensure first-class service delivery.
You'll report directly to the Divisional Managing Director and work collaboratively with a skilled internal team to meet and exceed client expectations.
Key Responsibilities:
Build and grow long-term relationships with key clients within the cruise sector
Provide expert consultation on product ranges, operations and supply chain needs
Drive revenue and margin growth through proactive account management
Collaborate with clients on strategic planning and future needs forecasting
Conduct pricing reviews and margin analysis to improve profitability
Work cross-functionally to ensure timely product delivery and service excellence
Support annual budget planning and identify opportunities for account development
Handle client queries and challenges with professionalism, calmness and creativity
What We're Looking For:
Proven B2B or B2C account management experience, ideally in logistics, cruise, retail, or hospitality
A track record of growing and developing client accounts
Excellent communication and negotiation skills
Strong commercial acumen with the ability to analyse data and spot opportunities
Highly organised with strong time management and problem-solving abilities
Adaptable, strategic and customer-focused with a positive "can do" attitude
What's in it for you?
A varied and fast-paced role within a supportive, collaborative environment
The opportunity to make a real impact on client success and business growth
Be the go-to expert for a dynamic and growing client base in the cruise industry
Work alongside a passionate and professional team committed to excellence
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