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An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch.
This role is fully office-based and is designed for a proactive professional who can strengthen existing relationships, re-engage former clients, and drive long-term sales growth. The successful candidate will be part of a two-person team responsible for shaping the company's account management strategy and delivering measurable results.
Responsibilities
- Build and maintain strong relationships with B2B customers to encourage repeat business
- Increase customer retention and reorder frequency
- Reconnect with previously inactive clients to restore ongoing engagement
- Explore opportunities within existing customer segments to drive additional revenue
- Support the development of new accounts, fostering loyalty and long-term partnerships
- Research potential customers that match high-value profiles
- Manage a portfolio of accounts through regular phone and email communications
- Identify at-risk or dormant accounts and implement strategies to re-engage them
- Guide new customers through onboarding to ensure a positive experience and repeat orders
- Maintain rapport with key decision-makers and procurement contacts
- Use CRM systems and reporting tools to track customer activity and plan follow-ups
- Collaborate with colleagues to share insights, identify opportunities, and optimise conversion rates
- Contribute to a culture of accountability, responsiveness, and commercial awareness
Candidate Profile
- 3-5 years' experience in account management, preferably within a B2B environment
- Demonstrated ability to retain and grow customer accounts
- Commercially astute, able to identify key customer value drivers
- Comfortable using CRM tools and managing structured customer data
- Confident communicator with strong phone and interpersonal skills
- Skilled at building rapport and maintaining credibility with senior stakeholders
- Proven track record of meeting or exceeding individual and team KPIs
- Enjoys a proactive sales environment and can balance persistence with tact
- Strong negotiation, multitasking, and organisational skills
- Resilient, positive, and focused on delivering long-term growth across a diverse customer base
Additional Information
- Hours: Monday-Friday, 9am-5pm
- Salary: 30-35k, dependent on experience, with OTE up to 50k
- Fully office-based
- Join a respected UK B2B supplier of workplace products
