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Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you!
You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently.
You'll need to be eligible for SC Clearance to be considered for this role
Skills and experience required:
- Proven experience managing IT teams in a busy environment
- Strong leadership and communication skills
- Good understanding of ITIL processes (Foundation V3 or above)
- Ability to prioritise and stay calm under pressure
Role requirements:
- Manage and support a team of 12+ engineers.
- Make sure all daily tasks, updates, and backups are completed on time.
- Deliver excellent customer service and maintain high satisfaction scores.
- Handle major incidents and help solve complex technical problems.
- Create team rotas and track attendance.
- Lead team meetings and one-to-one reviews.
- Encourage continuous improvement and share knowledge across the team.
- Build positive relationships with clients and other departments.
- Report on service performance and progress.
Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge.
If you feel you have the skills and experience required for this opportunity, please contact (url removed)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
