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- Monday to Friday
- Excellent benefits
- 4+ years experience in Account Management
- Managing and nurturing a portfolio of key customer accounts to drive growth, retention, and satisfaction.
- Handling the full customer journeyâcalls, emails, quotes, CRM updates, order management, and post-sale support.
- Analysing account data to spot whitespace opportunities and increase profitability.
- Collaborating with internal teams including Sales, Operations, and Marketing to meet customer needs.
- Scheduling account reviews and maintaining up-to-date records of all client interactions and changes.
- Delivering memorable service experiences and identifying areas for continuous improvement.
- 4+ years of B2B or B2C experience in account management, client services, or a similar customer-facing role.
- Confidence in communicating over phone and video calls.
- Strong commercial awareness and the ability to interpret data to identify opportunities.
- Excellent relationship-building skills with a proactive and professional approach.
- Strong organisational skills, high attention to detail, and the ability to multitask in a fast-paced environment.
- Modern, open-plan office environment
- Free onsite parking
- Unlimited âtuck shopâ snacks
- Free lunch every Friday
- Charity dress-down day every Friday
- Company social and corporate events
- Perks at Work scheme (exclusive employee discounts)
- Subsidised workplace massage
- âGiveback Daysâ â with meals cooked by the Senior Management Team
- Complementary Happy Birthday vouchers
- Short walk to a large supermarket
- Cycle to Work scheme
- Eye care vouchers
- Employee Assistance Programme (EAP)
- âGrowth by Sharingâ bonus scheme
- Holiday buy-back scheme: buy up to 5 days and sell up to 2 (run annually in January)
- Company sick pay
- Reserved 3 holiday days for Christmas closure
- Annual leave increases with service:
- +2 days after 2 years
- +1 day after 4 years
- +1 day after 6 years
