Service Administrator

We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.

We are currently looking for a vibrant, driven and focused individual to join our operations team as a Service Administrator. This is a key role within the team and will be focused on supporting our internal and external customers with all aspects of repairing customers equipment. You will be working closely with field-based engineering teams and suppliers to ensure works are delivered in a timely manner and customer expectations are met. Focus on process and attention to detail will be a key driver to the success in this role.

As the Service Administrator you will find a variety of different tasks to complete daily. These will include, but are not limited to:

• Work with the Customer Managers to support with administrative tasks
• Booking in of Customer assets and loading jobs
• Liaising with sub-contractors
• Raising quotation paperwork
• Processing purchase orders from the Customer and raising purchase orders for suppliers & sub-contractors
• Keeping the internal system updated at all times with current updates and status
• Raising and processing of delivery notes and shipping paperwork
• Process paperwork in accordance with Company SLAs
• General administration tasks needed to support the business

What we are looking for in our candidates:

We value a positive personality and can-do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service

• Ability to work alone and as part of a team
• Excellent administrative skills
• Great communicator
• Excellent telephone manner, confident when dealing with people on the phone
• Experienced with IT, demonstrating ability in MS Office - including Email, Outlook, Word and Excel
• Good at communicating with people at all levels

Additional Information:

• Must have right to work in the UK
• Driving License is required

Why work for AGSE?

Were people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. Its important to us that everyone in our team feels included, valued and appreciated.

We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching.

In addition, we offer:

• 24 days holiday allowance plus bank holidays
• Ongoing training and progression opportunities
• Mental health support package to ensure the ongoing well-being of our employees