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Customer Service Coordinator - Port Talbot- Salary: 26,250
Yolk Recruitment is seeking a confident and personable communicator with a passion for delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy building strong, lasting relationships, this could be the perfect opportunity for you.
As a Customer Service Coordinator, you'll be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.
What you'll be doing in this role:
- Act as the first point of contact for customer queries, ensuring a professional and timely response.
- Build and nurture long-term relationships with valued customers.
- Collaborate closely with internal departments to coordinate and fulfil customer orders.
- Monitor order and production status, providing regular updates to customers.
- Support service improvement initiatives using customer feedback and insights.
What experience you will bring to the team:
- Experience in a customer-facing role, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
- Excellent verbal and written communication skills.
- A proactive team player who stays calm and organised under pressure.
- Strong attention to detail with a problem-solving mindset.
- Familiarity with CRM or ERP systems (SAP knowledge is a plus).
This what you'll get in return:
- Salary of 26,250 with access to a bonus scheme
- Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
- This role is based fully in the office
- 25 days holiday plus bank holiday
- On-site parking and convenient location just off the M4
Apply now for more information!
