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Location: Port TalbotÂ
Client:Â Â A leading manufacturing business dedicated to delivering high-quality products and exceptional service to our customers. We pride ourselves on our innovative solutions and commitment to excellence.
Job Description: We are seeking a detail-oriented and proactive Customer Service Representative to join our client's team. This role is primarily focused on administrative tasks and document control for customer orders. You will play a crucial part in ensuring the smooth processing of complex orders by coordinating projects and liaising with our manufacturing, supply chain and logisitcs departments.
Key Responsibilities:
- Manage and control documentation for customer orders.
- Handle administrative tasks related to order processing.
- Coordinate projects involving complex customer orders.
- Liaise with manufacturing and logistics departments to ensure timely and accurate order fulfilment.
- Provide support to customers with inquiries and issues related to their orders.
- Maintain accurate records and ensure compliance with company policies and procedures.
Requirements:
- Proven experience in customer service or administrative roles, preferably within a manufacturing environment.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with various departments.
- Proficiency in Microsoft Office Suite and other relevant software.
- Attention to detail and problem-solving abilities.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- Supportive and collaborative team culture.
