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Security Systems Technical Support Engineer
- Craigavon, Lurgan, United Kingdom
- Full-time
- Salary: 30,000 per annum
- Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts
- 100% office-based
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed to field-based engineers by the use of remote diagnostic tools and phone advice for both fire and security-related calls.
Key Job Responsibilities:
- To provide technical support to end users and engineers, both internally and externally.
- To ensure prompt and accurate information is scheduled.
- To prioritise workload and meet contractual deadlines.
- To answer customer telephone calls, ensuring internal customer service standards are met.
- Any other reasonable requests from the line supervisors and the Head of Service
- Provide first-line support to the customer to see if the call can be resolved before passing to the service team
- To provide support to the Service Scheduling Team when required.
Essential Requirements for the Job:
- Customer focused
- Excellent telephone manner
- Team player
- Strong interpersonal and communication skills
- Ability to prioritise workloads
- General varied product knowledge on fire systems
- Network/IP based product experience
- Desirable Requirements for the Job:
- Experience of Remote programming of industry standards on Enterprise wide networked Access control systems
- Network/IP based product experience
