Back to search
Join Our Client's Team as a Customer Service Coordinator!
Do you thrive in a lively environment where your communication skills can shine? We are seeking a dedicated Customer Service Coordinator to join our clients friendly team in Portsmouth! Due to expansion, our client is seeking a new team member.
What You'll Do:
As a Customer Service Coordinator, your role will be pivotal in supporting clients and ensuring their needs are met with efficiency and care. You will be the friendly voice on the other end of the line, assisting with enquiries, resolving issues, and providing exceptional service to valued customers.
Key Responsibilities:
Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues with empathy and efficiency.
Maintain accurate records of customer interactions and transactions.
Collaborate with various departments to ensure seamless service delivery.
Provide product information and support to customers.
Contribute to team goals and participate in training sessions to enhance skills.
What We're Looking For:
Previous experience in telephone based customer service.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work effectively in a fast-paced environment.
Team player with a positive attitude and a willingness to learn.
Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) systems is a plus.
What We Offer:
Hybrid working - 3 days office / 2 days home
Hours: 8:00am - 4:00pm Monday to Friday - 35 hour working week
A permanent contract with competitive salary and benefits.
A vibrant work environment that encourages professional growth and development.
Opportunities for training and career advancement.
A supportive team culture that values diversity and inclusion.
Excellent benefits including 25 days annual leave, private healthcare and Company pension contribution of 12%
Why Join Us?
This is more than just a job; it's an opportunity to be part of a mission-driven organisation that is dedicated to improving customer outcomes. If you're looking for a place where you can contribute to meaningful work, build lasting relationships, and grow your career, we want to hear from you!
Ready to Make a Difference?
If you're excited about this opportunity and believe you would be a great fit for our team, we'd love to see your application!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
