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About the Role:
One of my local government clients is lookingfor an experienced Credit Control Officer to join a well-established local authority finance team. This is a key role within the Income and Payments section, responsible for managing the recovery of income billed through the sundry debtor ledger.
You will be part of a supportive team, working on accounts related to council services such as licensing, commercial rents, school facilities, professional fees, and other service charges.
Key Responsibilities:
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Proactively manage a personal ledger of accounts to recover outstanding income
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Chase overdue payments in line with agreed payment terms
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Monitor and resolve customer queries in a timely manner
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Liaise with other internal departments to support resolution of disputed charges
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Issue reminder letters, emails and telephone calls as part of the collection process
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Record all actions and correspondence accurately on the system
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Produce aged debt and performance reports for management review
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Process payments via phone and update systems accordingly
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Support the preparation of monthly reports and reconciliations
About You:
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Proven background in credit control or debt recovery
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Experience working in a public sector or local authority setting preferred
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Knowledge of financial billing, invoicing and account reconciliation
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Comfortable using financial systems (Oracle, TechnologyOne, Sage, etc.)
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Strong communication and negotiation skills
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Confident phone manner and ability to handle difficult conversations professionally
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High attention to detail and ability to prioritise effectively
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Understanding of GDPR and data protection in a financial setting
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
