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- Hybrid working – 2 days remote after probation
- 6% pension contribution
- Employee car scheme – Drive a fully insured brand-new car for just £200/month (you can add family members also)
- Gym memberships & well-being hours
- 25-30 days holiday (based on service)
- Enhanced maternity, paternity & premature baby leave
- Learning & development opportunities
- Plus, many more amazing benefits
- Assisting customers over the phone and by email with a wide range of enquiries
- Managing client accounts and building lasting relationships
- Following enquiries through from initial contact to resolution
- Handling complaints in a professional and empathetic manner
- Working with internal departments and third parties to support customer needs
- Completing a range of administrative tasks and call handling duties
- Previous telephone-based customer service or call centre experience
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Great attention to detail and solid admin skills
- Proficiency in Microsoft Office, especially Outlook and Excel
