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- Maintaining accurate customer accounts, ensuring credit limits and payment terms are applied correctly
- Issuing invoices promptly and accurately, and ensure statements are distributed on schedule
- Monitoring debtor ledgers on a daily basis, identifying overdue accounts and prioritising collection activity
- Contacting customers by phone, email or other means, to chase outstanding payments in line with agreed procedures
- Investigating and resolving invoice queries or disputes in collaboration with sales, operations, and finance teams
- Escalating delinquent accounts to legal action or other recovery routes where appropriate
- Reviewing and updating credit control policies and procedures to ensure best practice and compliance with legislation
- Building and maintaining strong relationships with clients to encourage prompt payment and resolve disputes effectively
- Preparing regular management reports on cash flow, debtor days, and collection performance
- Ensuring compliance with all relevant financial regulations, company policies, and audit requirements
- Proven experience managing the full credit control cycle in a high-volume environment
- Possesses strong knowledge of credit risk assessment, debt recovery procedures, and financial regulations
- Brings solid leadership experience
- Excellent negotiation and influencing skills when handling overdue accounts or disputed payments
- Has advanced proficiency in accounting software, ERP systems, and Excel for reporting and analysis
- Communicates clearly and confidently with internal stakeholders and external clients at all levels
- Works with a high level of accuracy and attention to detail in all financial processes
