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We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.
Professional and diligent claims experience and a strong understanding of customer service.
Understanding of dealing empathetically with customers.
Positive, diligent, and determined mindset with a drive to succeed and develop.
Experience within a high-volume, results-focused customer service environment.
Experience operating within a regulated industry.
What you'll be doing:
- Investigations and gathering evidence to assess claims and determine liability.
- Negotiating settlements and empathise when dealing with claimants.
- Making recommendations to insurers & liaising with claimants, clients, and third parties.
- Adhere to SLAs and support in data analysis and reporting.
- Maintaining positive internal and external relationships.
Skills Required:
- Excellent communication skills.
- Ability to interpret and communicate terms and conditions
- Ability to deliver outcomes to consumers in a constructive way
- Strong investigative abilities
- Objective decision making
- Ability to negotiate with third parties
- A proactive, problem-solving approach and a positive attitude.
Salary & Benefits:
Salary will be 27,000 plus full company benefits -
- 24 days holiday per year (increasing with service).
- Birthday day off.
- Company pension scheme.
- Excellent Health & Wellbeing programs for all employees.
- Training, Career & Personal Development.
- State of the Art Offices.
- Employee Assistance Program.
- Perk Box with access to lots of discounts and perks.
- This role will be based at our clients' state of the art offices 5 days per week.
