Claims Advisor

Focus Resourcing Group

Posted 11 days ago, valid for a month

Portsmouth, Hampshire PO2 8QD, England

£28,000 per annum

Full Time

Retirement Plan

Employee Assistance

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Sonic Summary

Our client near Cosham is looking for a Claims Adviser to join their team on a permanent basis due to growth plans for 2025.
The role involves investigating and assessing claims to determine liability, collecting evidence, and negotiating settlements with claimants.
Candidates should ideally have experience in pet insurance or similar fields, along with strong customer service skills and a positive mindset.
The position offers a salary between £26,000 - £28,000 depending on experience, with additional benefits including 24 days of holiday and a company pension scheme.
The role requires experience in a high-volume customer service environment and will be based at the client's state-of-the-art offices five days a week.

Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
We are seeking an experienced, professional, and diligent claims professional who has a strong understanding of customer service.
Understanding of dealing empathetically with customers.
Positive, diligent, and determined mindset with a drive to succeed and develop.
Experience within a high-volume, results-focused customer service environment.
Experience operating within a regulated industry.

What you'll be doing:

* Investigations and gathering evidence to assess claims and determine liability.
* Negotiating settlements and empathetically dealing with claimants.
* Making recommendations to insurers & liaising with claimants, clients, and third parties.
* Adhere to SLAs and support in data analysis and reporting.
* Maintaining positive internal and external relationships.

Skills Required:

* Excellent communication skills.
* Ability to interpret and communicate terms and conditions
* Ability to deliver outcomes to consumers in a constructive way
* Strong investigative abilities
* Objective decision making
* Ability to negotiate with third parties
* A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

* Salary will be between £26,000 - £28,000 depending on experience.
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients' state of the art offices 5 days per week.

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