Back to search
Our superb client, a growing industry leader in their sector, are recruiting for an Operations Administrator to join them on a permanent basis, working full-time at their stunning offices outside Cosham.
As a Operations Executive, you will be a key point of contact for customers and business partners; handling enquiries, processing administrative and system access requests, and providing support to the Customer Claims team.
What you'll be doing:
- Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.
- Process customer information efficiently.
- Maintain and update customer records and databases.
- Collaborate with internal teams to resolve customer issues and provide feedback.
- Assist in the preparation of reports and documentation as required.
- Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
- Provide exceptional customer service and ensure customer satisfaction.
What we're looking for:
- Previous experience in a customer service or administrative role
- Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
- Excellent organisational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with CRM systems.
- Ability to handle multiple tasks in a fast-paced environment.
- A proactive, problem-solving approach and a positive attitude.
Salary & Benefits:
Salary with be circa 26k - with room to grow this with development.
You will also receive excellent company benefits including:
- Career development and ongoing training
- Wellbeing support
- Flexible working
- State-of-the-art offices
- 24-day holidays + Bank Holidays (increasing with length of service)
- Birthday off
- Company pension scheme
- Free on-site gym and personal trainer
- Enhanced PerkBox
- Employee Assistance Programme
