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Salesforce Programme Director
Location: Hybrid - 1 day per week in London (Farringdon) and 1 day per week in Portsmouth
Salary: 100,000 - 115,000 + bonus potential + 6,000 car allowance
A leading critical infrastructure organisation is embarking on a major digital transformation journey, investing heavily to modernise the way it manages and serves millions of customers across the UK. As part of this transformation, they are seeking a Salesforce Programme Director to lead one of the most significant programmes in their portfolio.
Operating at the heart of the energy and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations.
The Role:
This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals.
Key Responsibilities:
- Own and drive the Salesforce Field Service and WFM programme, from mobilisation through to full deployment.
- Lead cross-functional teams and manage complex stakeholder landscapes across operations, technology, and executive leadership.
- Ensure clear focus on business value, operational performance, and user adoption.
- Navigate programme risks, dependencies, and governance processes effectively.
Key Requirements:
- Proven experience leading large-scale Salesforce implementation programmes at programme or director level.
- Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments.
- Strong background in managing cross-functional business and IT transformation.
- Excellent communication and leadership skills, with experience reporting into senior executive teams.
Desirable Experience:
- Utilities, energy, infrastructure, or other asset-intensive sector experience.
- Familiarity with Oracle Fusion ERP.
This is a rare opportunity to lead a major transformation programme in a purpose-driven organisation at a pivotal moment in its evolution, with strong executive sponsorship and long-term investment in digital change.
